The officers visited a total of 42 stores across the county.

"Forty-five per cent of them displayed restrictive statements, such as 'no refunds', or displayed restrictive timescales in relation to refunds for faulty handsets. They have all been advised on the law and the offending signs removed," said trading standards team leader Alison Wheeler.

"Signs such as 'no refunds' are restrictive because consumers are entitled to refunds if goods are faulty, not fit for purpose or not as described and the goods are returned in a reasonable length of time.

"This should not be confused with many large retailers' policy to refund on unused goods if returned within 28 days."

Ms Wheeler said it was the trader's responsibility to sort out problems, not the manufacturer's.

"If you are entitled to a refund, replacement, repair or compensation, it is the trader who must sort out your problem," she added.

"The trader cannot tell you to go back to the manufacturer or to claim through a guarantee or warranty.

"However, proof of purchase must be retained – without it a trader may refuse to deal with you."

Cllr Peter Evans, county cabinet member for public protection, said: "There's no doubting the popularity and convenience of mobile phones and there are many bargains available.

"But that's no excuse for retailers ignoring the rights of consumers, which is why our officers carried out this clampdown."

If you have a complaint about a retailer who has sold you a mobile, call Consumer Direct – 08454 040506 – for more advice on your individual circumstances.



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