Hooklands Nursing Home resident found crying in wet bed

C140965-1 Chi Hooklands  phot kate'Hooklands nursing home.Picture by Kate Shemilt.C140965-1 SUS-141024-164609001
C140965-1 Chi Hooklands phot kate'Hooklands nursing home.Picture by Kate Shemilt.C140965-1 SUS-141024-164609001

A NURSING home has made urgent improvements after a resident was found crying in a wet bed.

A Care Quality Commission (CQC) inspection report for Hooklands Nursing Home, in East Wittering, was published this month.

The home was told it must improve care and welfare, cleanliness, equipment and quality assessment, by November 7.

After the inspection in August, inspectors wrote a report which said: “We observed one person crying in bed. They were covered with an empty single duvet cover, no sheets or blankets. The bottom sheet underneath the person was wet. As a result we pressed the call bell on the wall but this did not work.”

The emergency call bells had not been fully operational since April.

One resident was found in his room with his lower half unclothed and a full catheter bag was left tipped over in one resident’s bin.

Inspectors said care of residents was not recorded properly and cleanliness was poor. In the kitchen, hand sanitizer was not working. The food store room had cobwebs, stained walls and cracked tiles.

Records showed one resident did not receive a prescribed medication for four days.

Kerry Whiting, manager at the home, said many improvements have been made since the inspection.

“We are in process of ensuring full compliance with CQC requirements and are confident that we will do so soon,” he said.

“We have learnt a lot from being inspected under the new stringent regulations.

“We remain completely committed to ensuring that the care, welfare and safety of our residents remains our top priority.”

The home met expectations for nutritional standards and residents told inspectors they were happy. One resident said, “It’s home from home” and another said, “I love it here, it’s so nice”.

CQC inspected again on October 21 and the report will be published in a few weeks.