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Bosham father ‘let down’ by Hyde Martlet

Badly treated - Colin Bailey who has had no water for eight days.


Picture by Louise Adams C140198-2 Chi Colin Bailey

Badly treated - Colin Bailey who has had no water for eight days. Picture by Louise Adams C140198-2 Chi Colin Bailey

A DISABLED father feels ‘let down’ by a housing association after he was left for more than a week with no running water.

Colin Bailey, who lives in Bosham, said Hyde Martlet failed to fix a burst water pipe in his Bosham house.

“We had to turn the water off at the mains to stop it leaking through,” said the 64-year-old.

“I had no running water at all. My son had to go out and get lots of bottled water for me.”

Mr Bailey is on crutches, suffering from a lasting bone infection he picked up after a serious road accident in the 1970s.

“You just have to do the best you can but I feel let down by them,” he said.

Mr Bailey said people eventually came out to assess the situation eight days after he reported the problem and tried repeatedly to get help.

“Hyde Martlet said there would be someone out the same day and they said they would ring to check in the afternoon.

My son tried to phone but said he couldn’t get through either.

“In the magazine they are always saying how wonderful they are and say they answer all calls in 30 seconds. But I’m sure one of their out of hours repair numbers is the same as their normal contact number.”

Mr Bailey has lived in the Bosham property for five years. But he says it’s not the first time he’s had problems.

“I came back from hospital to find they were saying I hadn’t been paying rent. They also told me they were coming out to do a new bathroom. Then they sent an inspector out to see if it was safe for them to be doing it. Apparently its perfectly fine for me to be in the bathroom.”

Jane Ball, regional director for Hyde said the wellbeing of residents is very important to the organisation.

“I’m sorry for Mr Bailey’s experience in this instance,” she said.

“Our aim is to always respond as swiftly and efficiently as possible to all repairs reports.

“Sadly we did not provide Mr Bailey with our usual level of service on this occasion. However, we will ensure that lessons are learnt.”

Mr Bailey was visited by housing officers as the Observer went to press on Wednesday.

 

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