A FAMILY is at the point of ‘despair’ as their Hyde Martlet home is covered in mould.
Zena Fogden lives in St James’ Square, with her partner and her four children, who are 16, 12, five and five months old.
She said the mould was affecting her children’s health and she wants action from the housing association.
The mould problem started more than a year ago, when the bedroom and bathroom became damp.
“On inspection from Hyde Martlet I was advised it was due to me breathing in the bedroom and I should open a window,” said Zena.
Since then the problem had escalated, with mould in every room in the house.
After a string of problems with Hyde Martlet, Zena decided to keep a note of every time she spoke to the housing association about the problem.
The log shows cancellations of inspections, inspectors visiting the home and not following it up, and information being lost by the housing association.
“Not having any answers, not knowing what is going on and continually having to chase Hyde Martlet has become increasingly frustrating,” said Zena.
“I don’t feel listened to; Martlet Homes looks down at me, I don’t feel I’m being treated fairly. I have all my rent money to pay, but I am refusing as Martlet Homes are not keeping up with their end of the tenancy agreement. This is not an isolated case, this is normal for Martlet Homes.
“Now it seems no work will take place as I am not paying my rent.
“I will continue keeping a log and I do hope an amicable agreement can be found sooner rather than later as it is my children who suffer the most.
“Each time I call I have to explain from the start as I can never speak to the same person.”
Jane Ball, regional director at Hyde Marlet, said: “I understand Ms Fogden’s frustration at the situation and apologise for any distress caused.
“I have written to Ms Fogden privately outlining what I’m going to do to rectify this situation.
“I’m committed to resolving these issues and would like to assure Ms Fogden that we’ll work with her to agree a robust plan of action to complete the outstanding repairs and to address all her concerns as swiftly as possible.”