PATIENT dignity, hospital cleanliness and nutrition at St Richard’s Hospital have been scrutinised by inspection teams – with the results outstripping national scores.
The Chichester hospital was scrutinised by teams of patient representatives from Healthwatch and members of the hospital trust’s council of governors.
Results form the Patient Led Assessments of the Care Environment (PLACE) show how well the hospital’s non-medical services are performing.
Published by the Health and Social Care Information Centre, the findings show the hospital scored 100 per cent on levels of cleanliness, with the national average at 97.25 per cent.
It also scored 94 per cent on food and hydration, 89 per cent for privacy and dignity and 98 per cent for condition, appearance and maintenance.
“We all know how important it is to provide top-quality clinical treatment, but it is also essential to get the fundamentals right in terms of good food, cleanliness, and making people feel comfortable and respected,” said Cathy Stone, director of nursing and patient safety.
“We’re delighted with these results, especially because the inspections were led by patients.
“We are particularly pleased to have received a 100 per cent rating for cleanliness.
“We thank our teams for all their hard work, and we are continuing to invest in new facilities and talking to patients, visitors and staff about how we can provide the best possible environment and the best possible care.”
A spokesman for Western Sussex Hospitals NHS Foundation Trust said there had been ‘heavy’ investment in St Richard’s, Worthing and Southlands hospitals – in a bid to improve patient care.
“Patient menus are continually reviewed and changed following input from patients themselves and specialist dieticians,” he said.
The trust has also invested in new machines which use vapour to destroy bacteria in hospital wards, single-sex accommodation, a new ophthalmology department at St Richard’s, and a £9m breast unit.