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Water woes for Westhampnett family

C140299-2 Chi Amanda  phot kate                                                           Ian and Amanda Fraser with their children Hayden, eight, and Charlotte, five. They are having problems with their mains supply and feel they are not getting the help they need.Picture by Kate Shemilt.C140299-2 SUS-140503-171708001

C140299-2 Chi Amanda phot kate Ian and Amanda Fraser with their children Hayden, eight, and Charlotte, five. They are having problems with their mains supply and feel they are not getting the help they need.Picture by Kate Shemilt.C140299-2 SUS-140503-171708001

A FAMILY struggling with their water supply say they are being ‘completely ignored’ by a housing association.

Amanda Hill, from Westhampnett can’t give her disabled daughter Charlotte her daily bath because a leak from the mains has affected the water pressure.

“I have a disabled daughter with a skin condition,” said Miss Hill.

“My daughter has baths every day. She can’t have a bath at the moment and we have to recycle bath water that I have used which isn’t hygienic at all really.”

Charlotte, who is five years old, attends Fordwater School, in Chichester.

“Charlotte is supposed to have a bath every day so we can put on all her creams,” said Miss Hill.

She said the problem was now affecting her daughter’s health.

The family said they have been trying to contact the housing association since August.

“We reported the problem last year,” said Miss Hill.

“I have phoned them up 13 times to be told we will get a phone call in the next few weeks.

“The surveyor came out – but he didn’t turn up for his first appointment.

“He came out in early December but we have heard nothing since then.

“I have even put it through as a complaint. I had a ten-second conversation with someone so she could do it.

“I have spoken to numerous customer services.

“We are being completely ignored.”

Miss Hill and her partner Ian Fraser said they can’t run two taps at once.

“I can’t run hot and cold together,” said Miss Hill.

“We have been warned our shower will blow up.”

Jane Ball, regional director of Hyde south said: “This repair has proved extremely challenging with more than one external agency involved with completing the fix.

“We have visited Ms Hill and her partner this week and are working with them to resolve the issue.

“I’d like to apologise to the family for the inconvenience that this situation has caused and to reassure them that we’re doing everything we can to get this sorted as quickly as possible.”

She said the family will be kept updated throughout the process.

 

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