Mental health services rated by patients

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A NATIONAL mental health patient survey shows 75 per cent of people who used services provided by Sussex Partnership NHS Foundation Trust said they were treated with ‘dignity and respect’.

Sussex Partnership NHS Foundation Trust provides mental health, learning disability, substance misuse and prison healthcare services in Sussex, along with a range of specialist services across south east England.

Colm Donaghy, chief executive of Sussex Partnership NHS Foundation Trust said: “Asking people what they think of the care they receive from us is hugely important. Many people who took part in this survey said that health care staff listened to them, involved them in decisions about their care and treated them with dignity and respect.

“But the survey also highlights areas where we need to do a lot better. This includes agreeing care plans with people, providing advice and support on issues like housing and physical health, as well as making sure people know how to get help in a crisis. We will listen to this feedback, learn from it and respond to it.”

The national patient survey involves every NHS mental health trust in England and is led by the Care Quality Commission (CQC), the regulator of health and social care.

The survey results for Sussex Partnership were drawn from a random sample of 850 people who used community mental health services between September 1, and November 30, 2013. The Trust received 227 responses, a response rate of 28 per cent. The full national patient survey results are published on the CQC website. At the start of 2014, a questionnaire was sent to 850 people who received community mental health services.

Have you used services provided by the Sussex Partnership NHS Foundation Trust?

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