Southern Rail one of lowest for satisfaction

Southern Rail rated in the bottom three for customer satisfaction in survey
Southern Rail rated in the bottom three for customer satisfaction in survey
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TRAIN operator Southern Rail was among the worst ranked for customer satisfaction, a survey has revealed.

The company, which runs trains from Chichester and Bognor stations, saw only 77 per cent of passengers say they were satisfied with the service.

Govia Thameslink also got 77 per cent, and Southeastern, which runs some services in the area got only 74 per cent.

Railway watchdog Passenger Focus unveiled the figures on Tuesday, January 27, and has called for the industry and government to let passengers have more of a say in decision-making, including how to get more trains in on time.

Anthony Smith, chief executive of the independent watchdog, said: “Rail passengers’ satisfaction is driven by getting trains on time. Many are being let down - fare increases, billions in government investment and promises of improvement don’t seem to be delivering change on the ground.”

The National Rail Passenger Survey took comments from more than 27,000 passengers.