A distressed Selsey resident who couldn’t access a disabled public toilet in Chichester has spoken of her upset.
Joan Knott, of Solent Way, found her RADAR key no longer unlocked the toilet in Little London car park, and there was no attendant to open the door.
Mrs Knott, who has been in a wheelchair for five years, was forced to struggle with the non-disabled facilities.
“I think it is very unfair that I couldn’t get in to use the facilities,” she said.
“There was another woman outside the toilets too. She was in a wheelchair with a toddler on her lap and she was as confused as I was.
“People really need these services.
“I was shopping in Chichester and I normally use this toilet before I go home because it is easy to park and get to the shops. I thought the lock had been changed.
“There was no sign on the door saying that changes had been made, no apology, and no attendant.”
A spokeswoman for Chichester District Council, said: “This particular site used to have a RADAR key, however, following a review, it was felt it would be better for our customers for the toilets to be managed by an attendant.
“The Little London public conveniences can be busy, so they are serviced by a full-time attendant who works eight hours a day, Monday to Saturday.
“However, there may be short periods when the toilets are unattended.
“It is possible the particular cubicle was occupied at the time that the lady visited.”
Chichester Disabled Access, an organisation providing advice and information about access for disabled people, rated the facilities as ‘excellent’.
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