Westbourne family left in freezing cold

Hyde Martle complaint'Iris and James Smith, 79, and James Smith, 78, say they have been left with no heating or hot water'Grandson Adam Taylor-Smith
Hyde Martle complaint'Iris and James Smith, 79, and James Smith, 78, say they have been left with no heating or hot water'Grandson Adam Taylor-Smith
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AN ELDERLY couple in Westbourne were left without heating or hot water during a weekend which saw temperatures plunge below zero.

Pensioners Iris, 78, and James Smith, 79, say they were given just one tiny fan heater to huddle around after contacting their housing association Hyde Martlet on a Friday afternoon (December 5).

Speaking on Monday night (December 8) as they were still waiting for their central heating to be fixed, Iris said: “I’m 78 and my husband is 79 and we both suffer from health problems.

“I suffer from terrible arthritis and the cold doesn’t help and my husband has diabetes and had a triple heart bypass.

“I contacted Hyde Martlet on Friday at 12.30pm and they said someone would be out within four hours. At gone 6.30pm someone finally showed up and they needed a new part, which couldn’t be ordered until Monday.

“But on Monday morning my grandson rang them up and they were supposed to get back to me, but so far we have heard nothing.

“All they left us with was one tiny fan heater. I had to borrow an oil radiator from my neighbour upstairs, but that is not nearly enough to heat the whole flat.

“It’s been so cold at home all weekend, we’ve had to put the oven on just to keep warm.”

The couple’s grandson Adam Taylor-Smith, who also lives there, added: “I’m disgusted with the way we’ve been treated.

“My grandparents are both elderly and have health problems and I have asthma so you would think we would be a priority, but they don’t seem to care.

“They have nice warm homes to go back to while we are being left cold.”