Agent of the week:'“ May's '“ The Village Agent
How many people work in your office and who are they?
There are five members of staff at May’s, the most senior being Bob May, the founder and ‘main man’. He established the office back in 1992, after 20 years of agency in Felpham working for other companies. The next longest serving member is Dee Upton, who has also served 26 years in the office, but has worked with Bob for over 32 years in various guises.
Following in Dee’s footsteps is Amanda Clarke, who has graced the May’s stage for 15 years, sharing responsibility for the day-to-day administration, whilst Bob’s son Sam has been in training since he helped out on Saturdays when he was 16. Having studied at Worthing for his apprenticeship in Property Services and with a spell in the Far East and Australasia, Sam has settled into the office, building his own client base and studying for the National Association of Estate Agents qualifications.
The final cog in the May’s wheel is Amy. Amy is the Saturday Assistant, who brings her enthusiasm and local knowledge in to the office once a week (or more if holiday cover is required!). Born and bred in the Felpham area, Amy’s contacts are almost as numerous as Bob’s, although nowhere near as old!
What is the best thing about working in your office?
It’s difficult to say, but the longevity of the staff indicates that something must be right.
What stands your team apart from your fellow estate agents?
The most obvious difference is in the level of experience. With over 100 years of estate agency amongst the staff, there can be few other offices of a comparable size with the same level of expertise. Add to that the fact that Bob is qualified as a Chartered Surveyor and, with his 46 years of Felpham agency, can quite naturally claim to have the edge in longevity – if nothing else!
All of the staff live in Felpham and have a detailed knowledge of the local area. Wherever possible, all staff members visit most of the properties on the register to familiarise themselves with the detail and features. Product knowledge is key to good estate agency.
Describe your average customer?
There is no such thing as the average customer, everyone is different and has different needs and wants. All at May’s are careful to remember this and not pigeonhole anyone into a stereotype. After all, the buyer who insists on a bungalow may buy a chalet, and the house buyer may consider a bungalow – it has happened all too often in the past.
What are the unique selling points of the area you serve?
The coastal plain either side of Bognor is the main area served by May’s, although the office is located in Felpham Village. The area has been recognised for many years as one well suited for retirement with the flat coastal plain and ready access to the city centres of Chichester, Brighton and Portsmouth. Safe bathing from the local beaches, combined with sailing clubs at Felpham, Bognor and Pagham, help on the leisure front, plus golf clubs at Bognor, Goodwood, Hunston and Rustington all within ‘driving range’.
How would you describe the service you provide?
May’s headline motto describes the service we provide: ‘For a traditional, personal and professional service’. This says it all, to be honest.