East Wittering praised after encouraging CQC report

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A DAUGHTER has praised a nursing home for helping her late mother outlive a prognosis by more than a year despite it having to make urgent improvements.

Hooklands Nursing Home, in East Wittering, met standards in four out of five areas during its first Care Quality Commission (CQC) inspection since it was issued warning notices last year.

Alison Browne, who’s mother, Isla Brownless, lived in the home for about 17 months, said her mother died peacefully there on December 27, having long outlived a prognosis of just a few weeks.

She put this down to the care she received at the home.

“I have observed nothing but kindly care for all the residents, emanating from the management down.

“I have invariably been impressed and struck by the regular, genuine involvement and care of residents from all the staff during my visits.

“My mother’s calmness, serenity and the fact that she outlived any prognosis must be down in no small part to the care she received from the gentle, settled, motivated and kindly staff, who popped in and – well – just loved her.”

The home was issued warning notices in August 2014 for its management, nursing, infection control, equipment and quality assurance.

The recent inspection report, published at the end of December, concluded the home met expected standards in treating people with respect, providing care and treatment that meets people’s needs, management and staffing.

Kerry Whiting, the home’s manager, said: ”We have had a steep learning curve since being inspected by CQC under the new stringent regulations.

“As a result, we have modernised and improved many areas of Hooklands.”

Areas which were improved included; paperwork, staffing structure, wound care and cleaning routines.

Equipment, call bells, tiles, carpets and handrails were renewed and the exterior of the property was painted.

Mr Whiting added: “We are currently having the garden re-landscaped, in order to provide a nicer outside living space for our residents and their visitors.”

Inspectors did note that medicines were not stored or administered safely, but Ms Whiting said the administration system had been modernised since then.

Mrs Whiting said: “As always, we remain completely committed to ensuring that the care, welfare and safety of our residents remains our top priority.”

Alison said staff at the home went to extra lengths to make her mother feel content and cared for.

“Thirty years before, my mother had taught herself the guitar and sang folk music; with a friend, they often played in residential, care homes and group homes.

“So when in mid-December three folk-singers came to Hooklands to give a concert downstairs, a baby monitor was kindly rigged up in her room so she could hear the concert and afterwards all three folk singers, guitars, accordion and the rest, came up to her room to play a further couple of songs.”

A Service of thanksgiving and celebration of Isla’s life will take place on Tuesday February 10 at 11am, at St James’ Church, Birdham.