Care Quality Commission praises South East Coast Ambulance staff

AMBULANCE staff have been described as ‘first class’ in a Care Quality Commission (CQC) report.

However, the report said the South East Coast Ambulance Service (SEACAMB) needed to take action on medicine management and staff support.

More than 50 members of staff were interviewed for the report, with most showing pride in working for the trust.

“Staff had a positive attitude and patient care was their primary goal and the focus of the service,”said the report.

Staff comments included: “Everything we do is in the best interests of the patients.”

Patients were also interviewed for the report, telling inspectors they felt safe and ambulance staff had explained everything to them well.

“They were brilliant, concerned, kind and efficient,” said one patient.

The trust was assessed on seven areas in total, including care and welfare of people who use services, safeguarding and safety.

It met the standard in all but medicine management and staff support during the routine inspection.

Although inspectors found ‘clear and detailed’ procedures were in place for medicine management, the ordering of controlled drugs was not compliant with the Misuse of Drugs Act 2001.

Inspectors also found, although appraisals and compulsory training took place, not all staff received appropriate training and some did not feel fully supported.

However, inspectors said both would only have a ‘minor’ impact on patients.

The trust must send a report to the CQC by May 16 outlining what action it will take to meet standards.