Health regulators have praised St Wilfrids Hospice for treating their patients with ‘dignity, compassion and respect’ following a successful Quality Care Commision inspection (CQC).
The hospice has been given an overall rating of ‘Good’, which means they are performing well and meeting the CQC expectations.
St Wilfrids Hospice, which was founded in 1987, cares for around 240 patients at any one time, a large majority of whom are cared for in the community.
The CQC judged St Wilfrid’s Hospice to be ‘outstanding’ in terms of being responsive and ‘good’ in the other four categories.
Hospice chief executive, Alison Moorey, said: “This report is a testament to all the hard work and dedication that all of the staff and volunteers put in on a daily basis.
“These results highlight the high levels we pride ourselves on and will continue to set over the coming months and years.”
Patients, relatives, visitors and health care professionals expressed how impressed they were with the staff that were ‘highly motivated’ and would always ‘go the extra mile’ for their patients.
The report noted that staff ‘put a big emphasis on promoting patients dignity’, ‘helped patients maintain their independence’ and were ‘highly motivated to offer care that was kind and compassionate’.
Regulators were told: “There’s loads of staff, they know what they are doing they have the skills.”
Health professionals also spoke highly of the care provided.
CQC staff were told: “I have always found the staff at St Wilfrid’s to be excellent at providing advice and care to end-stage heart failure patients – the care patients receive is exemplary.”
The inspectors noted that families of patients were encouraged to stay involved with the hospice for as long as they wanted.
People were able to plant a sunflower in the gardens of the hospice as a memory of their loved one, or through a ‘memory leaf’ with their loved one’s name on it which they could hang in the hospice garden.
Alison, and the chair of trustees, Angela Wormald, hosted a celebration lunch for the staff at the hospice to thank them for all their help towards the CQC rating.