Incredible mum who lost her limbs to sepsis cuddles loved ones with her new bionic 'Hero Arm'

A devoted mum is celebrating being able to hug her children and grandchildren for the first time since she lost all four limbs to deadly sepsis four years ago.

Tuesday, 14th September 2021, 9:48 am
Sue Neill with daughter Kaylee and her granddaughters (Credit: PA)

Brave mum-of-five Sue Neill, 52, can finally have the cuddles she longed for, after receiving the first of two bionic ‘Hero Arms’ in July - and is marking World Sepsis Day this week by speaking out about the horrific condition, which robbed her of her nose, lips and tongue, and meant she needed all four limbs amputated.

The former carer, of West Wittering, was struck down with sepsis - a life-threatening reaction to an infection associated with 20 per cent of deaths worldwide, according to the Global Sepsis Alliance - after she had a seemingly simple gum abscess.

Fitted with a new right arm that uses robotic prosthetics in July 2021, thanks to her cousin who donated a staggering £10,000 to her GoFundMe crowdfunding appeal, Sue hopes to have her second life-changing arm fitted later this year.

Sue with daughter Kaylee, left, and granddaughter Emmie (Credit: PA)

Sue said: "Cuddling the kids again was amazing. I've had a lot of pictures taken cuddling them on my knee. My little grandkids love my arm and they keep saying, 'That's so cool'.

"It's wonderful just be able to hug them again. The kids love it - and I love it. I can't believe it.

"The kids keep making me shake hands with them too!"

Sue, who lives with former lorry driver husband Dean, 54, son Connor, 25, and daughter Kaylee, nine, and also has a son Chris, 35, and daughters Stacey, 32, and Chloe, 22, has been through hell after she suffered a small nick in her gum at the dentist in January 2017.

Mum and grandmother Sue Neill lost her limbs and parts of her face to horrific sepsis (Credit: PA)

An abscess developed a few days later, then her face began to swell, leaving her struggling to see or hear.

She seemed to rally after two rounds of painkillers and antibiotics, but on February 25 Dean found her on the sofa with her face turning blue.

"He thought I was already gone," Sue said.

Rushed to St Richard’s Hospital in Chichester, Sue's stricken family were repeatedly told she was unlikely to survive and her limbs were amputated.

Sue is learning to use the arm at home (Credit: PA)

Miraculously, she pulled through, but then had to learn to live with her changed body, spending a year in gruelling rehab.

Sue said: “At first, I couldn’t talk and for over a year, I couldn’t even look at myself in a mirror.

“I hate the word stumps. These are my arms and legs. So be it if I haven’t got much of them. I’m lucky to be alive, but I’m still me.”

Sue was unhappy with the heavy prosthetics she was given and pinned her hopes on high-tech bionic ‘Hero Arms’ developed by Bristol-based Open Bionics.

Sue and her husband Dean before the sepsis (Credit: PA)

They respond to the wearer’s muscle movements using sensors but are not available on the NHS.

When her cousin Carmen Lewis, 56, a pharmaceutical wholesaler, and her husband Gary, donated enough to pay for the arms, alongside her GoFundMe and some charity donations, Sue was overwhelmed with gratitude and, after several fittings, her new right arm was ready to slot on.

Initially, only able to wear it for 10 minutes, Sue has been building up her strength and can now use it for two hours a day.

She said: "It's not heavy, but it's a lot heavier than my shortened arm was. I need to build up my upper body strength and I need to be patient. It's a big learning curve.

“I've got a long way to go, but it's good to see improvements as the days go on and I hope I can wear it all day long. I have no idea when that will be - but I'm hoping it could be as soon as next month.

“I'm eagerly awaiting the second arm. That will be fitted once I've got used to the first one – I can’t wait!”

And Sue is already able to do more things independently.

“I've brushed my hair,” she said. “I've learned to pick up sweeties or little things from the table.

“I'm sure I'll look back on this in a year's time and think, 'Remember when I couldn't do anything?'

She is also looking forward to wearing the arm out, adding: “Cosmetically, they look interesting and much nicer on the eye than other prosthetics. It's not pretending to be a real arm, so I think it looks really cool, robotic and colourful.

"I'm planning to wear it out next week when I go to the shops or out in the village – and I hope people ask me about it!”

Now Sue is determined to raise awareness of the risks of sepsis and highlight the need for better prosthetics to be available on the NHS to amputee patients.

She said: “I am very passionate about them being available on the NHS.

“None of us asked to lose our limbs. It all happened through accidents, illness or people that have unfortunately been born this way.

“Our government needs to relook at this within the NHS - it's about giving its citizens the best they can when something horrible happens to them."