A CARE agency has been criticised by the Care Quality Commission (CQC) for failing to probably record clients medication.
Everyday Recruitment Agency, in High Street, Selsey, was criticised following an inspection in May, published at the end of June.
In its report, the CQC said: “People were not protected against the risks associated with medicines because the provider did not have appropriate arrangements in place with regard to medicine records.”
Everyday Recruitment Agency provides care in the home and supported living for people with a range of needs including those with dementia, eating disorders, mental or physical disabilities and those with drug or alcohol abuse problems.
The CQC initially inspected the agency in January, putting a compliance action in place because the company had ‘not ensured appropriate arrangements’ were followed to manage medicine’.
Following a return visit in May, inspectors said: “At this inspection we found, although steps had been taken, issues remained.”
Inspectors found the agency had not implemented or followed safe procedures with a failure to sign for prescribed medicines in some instances.
In particular, prescribed creams were not being recorded when they were administered.
One staff member told inspectors: “We all had training not that long ago, that’s where I was told we don’t need to record if we have to put creams on people.”