West Sussex residents can now use new 999 triage system

RESIDENTS in West Sussex will now be able to use a new 999 triage system introduced by the South East Coast Ambulance Service NHS Foundation Trust, to help patients access the best healthcare for their needs.

The trust is the third large ambulance trust in the country to introduce NHS Pathways, replacing the American-based AMPDS 999 priority call system.

NHS Pathways is a sophisticated triage system which prioritises calls based on the clinical symptoms of the patient.

Linked to this system is a directory of services which provides real-time information about the availability of alternative healthcare services across the region.

Distribution manager Dan Garratt said: “All too often we get calls from people who say they don’t want an ambulance, but didn’t know who to call.”